Welcome to the Carenet Health Team Member Information Page

ALL ONSITE TEAM MEMBERS: It is critical you remain extremely vigilant in virus prevention measures. Virus spread is increasing in many communities. Do not come to work if you have any symptoms of COVID-19.

See the symptoms

Read this reminder of how to protect yourself and others

This page has been developed as a central point of important information dissemination for Carenet team members. It is quickly accessible by anyone from outside the Carenet network. Please consult this page for urgent communications and alerts.

All Carenet Team Members,

I can’t thank you enough for your commitment and contributions during this pandemic. Ultimately, this is moment for us to show up when others can’t. It’s an opportunity to demonstrate to our clients, their members and patients, the healthcare industry, and especially each other, who we really are. Together, let’s show them what we’re made of. I am so proud to be working alongside you.

Mick Mazour, President
COVID-19 Health Insights: With Kathy Lozano and Robin Hamel

Recent News

We need your mobile number in Ultipro!

It’s important that we can contact all Team Members in case of an urgent need. 

  • Go to the MYSELF tab, then Name, Address and Telephone. 
  • If you need to make changes or add your mobile number, click add Alternate Phone Number on right hand side of the screen. 
  • In the drop down of Type, choose Cell. 
  • Click Save.
  • Please ensure you provide a cell phone number. 

Is there a COVID-19 testing copay in our health plans?
We hope you don’t need it, but if you do, Blue Cross Blue Shield of Texas has confirmed that there is no copay/deductible for COVID-19 testing in Carenet Health-provided plans.
Questions about your Carenet medical benefits?

Our carrier is BlueCross BlueShield – BlueChoice Network – www.bcbstx.com – 800-521-2227. And you can always reach out to PeopleServices@carenethealthcare.com.

Remember your telehealth options!

Through your Carenet Health medical benefits, you have access to on-demand telehealth doctors via MDLIVE.

  • 888-680-8646
 You also have access to a registered nurse 24/7 with the Nurse Advice Line via:

You just need to provide your first and last name, date of birth and BCBSTX member ID number.

Even if you don’t have BCBS/Carenet medical insurance, you have access to our FREE nurse advice line. Speak with a Carenet nurse at 1-833-315-0583 anytime, 24/7.

What should I do if I’m asked about Carenet’s business plans during the COVID-19 outbreak or other similar situations?

Please refer all questions from external sources—clients, media, etc.—to the Marketing Department (marketing@carenethealthcare.com) for a consistent corporate voice.

Did you know you have travel assistance?

To compliment your Carenet MetLife insurance coverage, you have access to Travel Assistance services, a unique program where you and covered family members can contact AXA representatives to administer emergency medical, travel and personal assistance services on your behalf wherever you are in the world. For more information, here is the contact info:

  • Within the United States: (800) 454-3679
  • Outside the United States, Call Collect: (312) 935-3783